This week, some reading about Product-led growth and also how time creates hidden moats. All is linked, the better your product appeal to the end user, the more your circle of ambassadors grows, the less churn you have, over time it’s building a hidden moat.
On the portfolio side, a great webinar on How FREE NOW became a data-driven customer service team from our portfolio company Miuros. Worth attending!
Startups have many things to focus on, but they can’t forget to track vital key performance indicators and metrics. By tracking metrics, owners and investors have an objective look at the performance of a startup.
“We’re getting everybody to be data-driven and to own their data; we’ve turned managers into analysts and empowered them to do their own digging and drive performance”.
Join us for 30 minutes as we speak to FREE NOW about how they centralized their customer service organization and became a data-driven team!
We’ll be discussing:
✅ Centralization
✅ Empowering managers to take control of performance
✅ Sharing knowledge and feedback through smarter QA.
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