Mixpanel’s Hannah Maslar shares indicators that will help you determine whether you’re on the right track.

Product-led growth and freemium business models at Futrli, with Hannah Dawson

Startups have many things to focus on, but they can’t forget to track vital key performance indicators and metrics. By tracking metrics, owners and investors have an objective look at the performance of a startup.

Buried in Spotify’s S1 is this: “As our User base matures…we believe Premium Churn will continue to trend lower over time.” Why?

“We’re getting everybody to be data-driven and to own their data; we’ve turned managers into analysts and empowered them to do their own digging and drive performance”.

Join us for 30 minutes as we speak to FREE NOW about how they centralized their customer service organization and became a data-driven team! We’ll be discussing: ✅ Centralization ✅ Empowering managers to take control of performance ✅ Sharing knowledge and feedback through smarter QA.