Id4 #116: AI, Future of work, Success, Stripe

The future of work is remote, and companies don’t really have a choice.

The Common Denominator of Success is as valuable today as when it was first delivered by Albert E.N. Gray in 1940 at the annual convention for insurance underwriters.

A super detailed breakdown of how Noom generates 9-figure revenues, all while ignoring common marketing advice.

In addition to being a friend and a Noahpinion subscriber, Patrick Collison is one of the world’s most successful founder-CEOs. Along with his co-founder and brother John, he built online payments company Stripe into a $36 billion behemoth in a decade. (Patrick and John hail from Ireland, continuing the hallowed tradition of Irish immigrants making it big in America.)

In the next five years, computer programs that can think will read legal documents and give medical advice. In the next decade, they will do assembly-line work and maybe even become companions. And in the decades after that, they will do almost everything, including making new scientific discoveries that will expand our concept of “everything.”

What’s important is that companies make the customer service QA process as efficient as possible, so time spent reviewing tickets is minimized - and time spent training, coaching and improving is maximized.